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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Flow Analysis | 15%-20% | - Call Processing
|
| Topic 2: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 3: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 4: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Topic 5: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Topic 6: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
Avaya Aura® Core Components Support Certified Sample Questions:
Which two statements are true regarding Full and Half call model processing in Avaya systems?
- A. Avaya Aura Session Manager (SM) always performs Half call model processing.
- B. Avaya Aura Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
- C. Avaya Aura Communication Manager (CM) configured as a Feature Server performs Full call model processing.
- D. Avaya Aura System Manager (SMGR) performs Full call model processing.
- E. Avaya Aura Session Manager (SM) always performs Full call model processing.
Correct Answer: A,C 🗳️
How can you show that a session is actually reaching the Avaya Aura Media Server (AAMS)?
- A. Use the command 'show sessions' on the Media Server CLI.
- B. In AAMS Element Manager select Monitoring > Active Sessions.
- C. From Avaya Aura System Manager (SMGR) home page, click on the Media Server, and click on the link: list active sessions.
- D. From SSH, go to the AAMS and issue the list active sessions current. command.
- E. In AAMS Element Manager, Select System Status > Element Status > More Actions > display active sessions.
Correct Answer: B 🗳️
What do SIP messages captured using the traceSM with "a=showSM" option display as opposed to a regular SIP trace?
- A. The message flow details from the SM100 to the Avaya Aura Session Manager (SM) Call Processing element
- B. The message flow details from the SM100 to Avaya Aura Communication Manager (CM)
- C. The message flow details from the SM100 to the SIP registrar
- D. The message flow details from SM100 to the PPM servlet
- E. The message flow details from the network to the SIP container
Correct Answer: A 🗳️
When one entity is marked as down on the Session Manager dashboard, which two of the following troubleshooting tools can be used to investigate the problem?
- A. the replication page in Avaya Aura System Manager
- B. statapp on the Command Line Interface of Avaya Aura Session Manager
- C. Wireshark on the network switch
- D. Avaya Aura Session Manager Entity Link Connection Status page in Avaya Aura System Manager
- E. traceSM on the Command Line Interface of Avaya Aura Session Manager
- F. List trace station on Avaya Aura Communication Manager
Correct Answer: D,E 🗳️
When viewing the Avaya Aura System Manager (SMGR) alarms, which alarm information is particularly useful for finding more information in the available documentation?
- A. Event ID
- B. NotificationOID
- C. M/E Ref Number/SysOID
- D. Source IP address
- E. Severity
- F. Status
Correct Answer: A 🗳️
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