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Avaya 72201X Valid Braindumps - Avaya Aura® Core Components Support Certified Exam

72201X
  • Exam Code: 72201X
  • Exam Name: Avaya Aura® Core Components Support Certified Exam
  • Updated: Oct 19, 2026
  • Q & A: 96 Questions and Answers
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Avaya 72201X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Call Flow Analysis15%-20%- Call Processing
  • 1. Endpoint Registration
  • 2. Session Routing
  • 3. Media Path Troubleshooting
  • 4. SIP Call Flows
Topic 2: Maintenance and Support Best Practices5%-10%- Operational Tasks
  • 1. Software Update Verification
  • 2. System Health Checks
  • 3. Support Documentation
  • 4. Backup and Recovery Concepts
Topic 3: Troubleshooting Avaya Aura Core Components25%-30%- Support Operations
  • 1. Fault Isolation Techniques
  • 2. Service Restoration
  • 3. Issue Escalation Procedures
  • 4. Root Cause Analysis
Topic 4: Voice Networking Fundamentals10%-15%- Protocols and Standards
  • 1. SIP Fundamentals
  • 2. Media and Signaling Flows
  • 3. VoIP Concepts
  • 4. Network Components
Topic 5: Avaya Aura Core Architecture20%-25%- Core Components Overview
  • 1. Communication Manager
  • 2. Session Manager
  • 3. Device Services
  • 4. System Manager
  • 5. Media Server
Topic 6: System Monitoring and Diagnostic Tools20%-25%- Troubleshooting Utilities
  • 1. Network Trace Tools
  • 2. Log Collection and Analysis
  • 3. Performance Monitoring
  • 4. System Status Verification

Avaya Aura® Core Components Support Certified Sample Questions:

Question #1

Which two statements are true regarding Full and Half call model processing in Avaya systems?

  • A. Avaya Aura Session Manager (SM) always performs Half call model processing.
  • B. Avaya Aura Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
  • C. Avaya Aura Communication Manager (CM) configured as a Feature Server performs Full call model processing.
  • D. Avaya Aura System Manager (SMGR) performs Full call model processing.
  • E. Avaya Aura Session Manager (SM) always performs Full call model processing.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #2

How can you show that a session is actually reaching the Avaya Aura Media Server (AAMS)?

  • A. Use the command 'show sessions' on the Media Server CLI.
  • B. In AAMS Element Manager select Monitoring > Active Sessions.
  • C. From Avaya Aura System Manager (SMGR) home page, click on the Media Server, and click on the link: list active sessions.
  • D. From SSH, go to the AAMS and issue the list active sessions current. command.
  • E. In AAMS Element Manager, Select System Status > Element Status > More Actions > display active sessions.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

What do SIP messages captured using the traceSM with "a=showSM" option display as opposed to a regular SIP trace?

  • A. The message flow details from the SM100 to the Avaya Aura Session Manager (SM) Call Processing element
  • B. The message flow details from the SM100 to Avaya Aura Communication Manager (CM)
  • C. The message flow details from the SM100 to the SIP registrar
  • D. The message flow details from SM100 to the PPM servlet
  • E. The message flow details from the network to the SIP container
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

When one entity is marked as down on the Session Manager dashboard, which two of the following troubleshooting tools can be used to investigate the problem?

  • A. the replication page in Avaya Aura System Manager
  • B. statapp on the Command Line Interface of Avaya Aura Session Manager
  • C. Wireshark on the network switch
  • D. Avaya Aura Session Manager Entity Link Connection Status page in Avaya Aura System Manager
  • E. traceSM on the Command Line Interface of Avaya Aura Session Manager
  • F. List trace station on Avaya Aura Communication Manager
Reveal Solution  Discussion  0

Correct Answer: D,E  🗳️

Question #5

When viewing the Avaya Aura System Manager (SMGR) alarms, which alarm information is particularly useful for finding more information in the available documentation?

  • A. Event ID
  • B. NotificationOID
  • C. M/E Ref Number/SysOID
  • D. Source IP address
  • E. Severity
  • F. Status
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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